Effective Telephone Skills for the front-liners
“We can’t see them and they can’t see us but they can hear us and we can hear them.”
Is telephone communication a challenge at your organization? Do we put off potential business because of poor telephone communication skills?
This type of communication is indeed very challenging and this programme has been designed to address these challenges and to develop effective telephone communication techniques.
At the end of the programme, participants will be able to:
- understand and appreciate common telephone courtesy skills
- understand their personal roles in executing effective telephone management by practicing their skills and assessing their own performances
- identify common difficulties in handling customers over the phone and how to handle these challenging calls
Essential Workplace Skills Series
- Public Speaking & Presentation Skills
- Effective Workplace Communication Skills
- Assertive Communication Skills
- Train-the-Trainer
- Personal Presentation Skills
- Unleashing Your Personal Impact
- Positive Work Attitude
- Getting Passionate about Customer Service
- Effective Interviewing Skills
- Managing Meetings Effectively
- Managing Time Effectively
- Team Building
- Business Communication Skills For Managers & Supervisors
Contact us today at:training@inocrest.com for further discussion.