Effective Telephone Skills for the front-liners

Effective Telephone Skills for the front-liners

“We can’t see them and they can’t see us but they can hear us and we can hear them.”

Is telephone communication a challenge at your organization? Do we put off potential business because of poor telephone communication skills?

This type of communication is indeed very challenging and this programme has been designed to address these challenges and to develop effective telephone communication techniques.

At the end of the programme, participants will be able to:

  • understand and appreciate common telephone courtesy skills
  • understand their personal roles in executing effective telephone management by practicing their skills and assessing their own performances
  • identify common difficulties in handling customers over the phone and how to handle these challenging calls
Contact us today at:training@inocrest.com for further discussion.