Getting Passionate about Customer Service

Getting Passionate about Customer Service

Are you satisfied with the level of customer service your establishment is dishing out? Does customer service in your organization go beyond the traditional telephone or face-to-face interactions?


In today’s dynamic world, customer service goes beyond answering questions over the phone or providing information over the counter. Responding to email requests and queries, live chat, and social media are equally important communication channels for customers.

While there’s plenty of overlap in the customer service skills required to do a great job, each channel benefits from a unique approach to these skills

At the end of the programme, participants will be able to:

  • understand the concepts of customer service
  • identify their roles, expectations and responsibilities as “customer service officers”
  • identify customers’ expectations of service and meeting these standards
  • identify barriers that hinder them from providing excellent customer service
  • set quality standards and prepare action plans to enhance quality of service
  • understand the importance of their “presentation” of customer service in terms of their personal self as well as knowledge
  • identify areas of personal improvements towards providing excellent customer service
  • apply appropriate corrective techniques of self-presentation
  • learn appropriate strategies to handle difficult customers/situations
Contact us today for further discussion.